Shipping
FREE SHIPPING on Orders over $50
Free shipping is only available in the Continental U.S.A with the carrier of our choosing, GebhardtsBowling.com uses ground shipping services from UPS, FedEx and the USPS for it's shipping needs. Any order under $50.00 will be accessed one $5.95 flat rate shipping and handling fee per order. For all orders over $50.00 the $5.95 flat rate shipping and handling fee is waved. For any orders in Hawaii, Alaska, Puerto Rico, or Gaum, and other U.S. territories and Canada there will be an additional shipping charge added to your order, depending on the items ordered as calculated in the shopping cart. On shipments to these territories we can sometimes utilize flat rate shipping boxes depending on what item is being ordered. Please contact us as we may be able to help save you some shipping costs on your order.
All orders can upgraded to a faster shipping service for an additional fee at the time of checkout. Customers may choose 3-Day Select, 2nd Day Air, and Next Day Air service from UPS as well as Priority Mail service from the USPS at an additional cost. UPS services are guaranteed to arrive in time, so if you are on a deadline to receive something, please choose accordingly. Our Standard FREE SHIPPING is generally USPS First Class, USPS Priority Mail, USPS Parcel Select, or UPS Ground and chosen at our discretion. The transit times with these services can vary depending on your location and distance from our shipping warehouse. GebhardtsBowling.com uses a network of warehouses around the United States to ship our products promptly with the least amount of days in transit possible. On certain occasions this may not be possible depending on the product purchased and shipping location. Transit time for our FREE Shipping can vary from 1-7 business days. Please note that UPS does not deliver to all areas on Saturdays and the weekend does not count as a transit day. Also, USPS services such as Priority Mail and First Class Mail are not guaranteed to arrive on time as noted. If you need an order quickly and to guarantee it arrives on time, we encourage using UPS 1 or 2 Day Air Options.
Please verify your shipping address. If a shipping address is entered incorrect and the shipment is returned to us or comes back as needing correction, you will be accessed the shipping fee and/or address correction fee.
International
GebhardtsBowling.com can ship most items internationaly at an additional fee that would be quoted on an order by order basis. When choosing any other option customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details. Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. GebhardtsBowling.com is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.
If you would like a shipping quote to another to anywhere other than the United States or Canada, please email us at customerservice@gebhardts.com.
Order Handling & Tracking Information
The day a package is shipped is not consider a shipping day. Thus is you select 2nd Day Air (order submitted before 2 P.M. EST) and the order is placed on Monday, the package would not be received until Wednesday. Tracking numbers will be supplied within 24hrs. of order processing. Orders placed after 3PM EST on a Friday may not receive tracking information until the following Monday evening. On most orders placed by 2PM EST we will ship the order out that same day. Some items require additional handling time and are stated on the product page.
Stolen Packages or Mis-Placed Packages
We’ve partnered with Route—an optional package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit. To decline Route protection, simply delete the Route Shipping Insurance from your cart before checkout.
Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.
If you experienced an issue with your order, please file a claim with Route’s team here.
GebhardtsBowling.com ships all orders with tracking numbers so delivery date and time can be tracked once the item is shipped. Once a package is shown in tracking as Delivered, GebhardtsBowling.com is not responsible in any way for the package. If the package can not be found at that point, it's up to the buyer to find the package. If you are unsure about shipping to your home, consider shipping the item to a business or an address that you know someone will be home to accept the package.
- Have you asked family members if they brought it in and put it somewhere?
- Have you asked your neighbors if they have picked it up to keep it safe?
- Have you asked your mail carrier (if the shipper is USPS) when they delivered it and where they put it?
- Have you spoken with the postmaster or the local UPS, FedEx, whoever shipped it if they can help you find it?
In Store Pick Up
If you would like to pick up your order at any of our retail locations please select in store pickup and let us know what location you would like to pick up the order at. We will contact you once the order is ready for pickup at your desired location.