Warranties & Return Policies
DEFECTIVE PRODUCTS: If you feel your product is defective please contact us at firstname.lastname@example.org or call us at 1-800-523-9220. If your product is confirmed as defective and covered under the manufactuers specified warranty period we will ship you a new item at no charge to you. If the original product is no longer available, we will offer a similar product equivalent to the value you paid for the original product. In cases where a suitable replacement cannot be located, you will receive a credit equal to the original price paid for your next purchase at http://www.gebhardtsbowling.com.
DAMAGED PRODUCTS: If you have received an item that is damaged during shipping and you feel that it needs to be returned please follow these simple steps: Email us at email@example.com with a description of the damage and photos of the item (and shipping box if it was damaged) within 48 hours of receiving your package. Please include your order number and your telephone number along with the best time to reach you. If you are not able to send images of the damage please call us at 1-800-523-9220.
GebhardtsBowling.com has a 30-Day Return Policy from the date of delivery with no restocking charge on all regular price items. Please email firstname.lastname@example.org or call us at 1-800-523-9220 to initiate a return. We will reply with a Return Authorization Number (RA#) and address to return the item to. Please do ship any items back to us without contacting us first.
Return shipping costs are the responsibility of the customer. GebhardtsBowling.com cannot be held responsible for any packages lost or damaged while in transit to us from a customer. For this reason, please be sure to use a shipping method for your return that has tracking as well as insurance for the value of the product being returned. Please double box your return in order for it to reach us without damage. Returns can also be made to any of our retail locations. Special order merchandise such as apparel and all OnTheBallBowling balls as well as discontinued products are not returnable.
All returned products must be in perfectly new, unused, and undrilled condition, and in the original box or packaging. If you are purchasing shoes, please try on your new shoes on a dry, clean surface, to make sure they fit correctly. We cannot accept returned shoes that have been used or worn on the lanes. Custom and special order products are not returnable, including apparel. Bowling balls that are drilled can not be returned. Credit will be issued within 5 days of receipt of your return. Any shipping and labor fees are not refundable.
GebhardtsBowling.com offers Sure Fit Shoe Size Protection at the time of purchase of any pair of bowling shoes. This additional service can be purchased for $6.95 and guarantees that you get find a pair of shoes that fit great. GebhardtsBowling.com will send you another shoe size if the size you choose does not fit and pickup the pair that does not fit at no additional charge. Please note that this service is only available in the continental USA. Please try on your new shoes on a dry, clean surface, to make sure they fit correctly. If the sliding soles are dirty and worn we will not accept them back.